FAQs

Shipping and Delivery

PRODUCTION AND SHIPPING:

- Production time: 3-5 working days

- Shipping time: 5-7 working days

Orders typically arrive within 8-15 working days. Shipping times vary based on the product and destination. To view estimated shipping times for your orders, please visit Shipping & Delivery

We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. 

If an item is missing, please contact our Customer Service. We will get back to you within 6-12 hours.

If you need to change your shipping address, please contact our Customer Service or via support@customvogue.comwithin 2 hoursafter placing your order.

Please note that your shipping address cannot be changed after the order has shipped.

Orders Status

Please re-check your email, including your Spam/Junk box for any missing order notifications.

Since our orders are custom produced, your order is only eligible to be cancelled within 2 hours of placing the order. Kindly contact our Customver Service or send us an email at support@customvogue.comwith the title: "Modify/cancel my order - [Your order number]"

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Exchange & Refund policy for more details on how to set up a return.

PAYMENT

We currently accept the following forms of payment:

+, Credit Cards: We accept Visa, American Express, Mastercard, and Discover

+, Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a prepaid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

+, PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund to you.

Other

We are happy to answer any questions you may have. Please contact our Customer Service or send us an email via support@customvogue.com.

We started Custom Voguewith one mission: Inspire creativity, individuality, and joy throughout all of life's moments.

We believe the personalization experience should be unique, easy, and fun. Whether you're celebrating a special life event or just adding your own creative style to your home, at the heart of it all is YOU - your name, your family, your story. As the industry leader in personalization, we love our customers. They are not only represented on everything we make, but they make everything we represent – creativity, individuality, and joy.